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How royal138 Handles Your Personal Information

This privacy policy explains what data we collect when you open an account, make a deposit through PayPal, Venmo, or Play+, and use our lobby — and exactly how that data is used, stored, and protected.

Account Data ProtectionPayment Info HandlingCookie ControlsData Retention PolicyYour Right to Request Access
royal138 How royal138 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Choices

If you want to request a copy of your stored data, ask us to delete your account information, or raise a concern about how we've handled something, our support team is the right starting point. You can reach us through live chat inside your account, by email, or through the help form — whichever fits your situation.

Live Chat Open the chat widget from inside your logged-in account to raise a privacy question directly with the support team. Response times vary by queue.
Email Support Send your data request or privacy concern to our support email address listed in the account help section. Include your registered email so we can verify your identity.
Help Form Use the contact form in the Help section to submit a written privacy request. Select the 'Account & Data' category so it routes to the right team quickly.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We take a straightforward approach to data security: collect only what we need, protect it properly, and give you clear ways to access or remove it. Here is how each of those commitments works in practice across your account, cookies, payment records, and contact rights.

Account Security Your login credentials are stored using one-way encryption. We use session tokens rather than storing your password after login, and suspicious activity triggers an account review before any withdrawal clears.
Cookie Controls We use functional cookies to keep your session active and analytics cookies to understand how the lobby is being used. You can adjust non-essential cookie preferences through the cookie banner or your browser settings at any time.
Retention Windows Account data is retained for as long as your account is active and for a period afterward as required by applicable state law. Payment records, including PayPal and Venmo transaction logs, follow the same retention schedule.
Your Access Rights You can request a full export of the personal data we hold on your account. Submit the request through live chat or the help form; we'll verify your identity before releasing any file.

Common Questions About Your Privacy on royal138

These are the privacy questions we hear most often from account holders. If yours isn't covered here, live chat or the help form will get you a direct answer from our support team.

We collect your name, email, date of birth, and any payment method details you add — such as your PayPal account or Play+ card number — along with standard device and session data your browser sends automatically.

We do not sell your data. We share it only with payment processors — like those handling PayPal or Venmo transfers — and with identity verification partners, each bound by their own compliant data-handling frameworks.

Submit a data access request through live chat or the help form inside your account. Select the 'Account & Data' category. We'll verify your identity first, then send your data export to your registered email address.

Yes. Contact our support team with a deletion request. We'll remove your data where we're not legally required to keep it — for example, certain payment records may need to be held under state law for a defined period.

Payment identifiers are used solely to process the transaction you initiated. We don't store full card or bank numbers directly — those are handled by our payment processor partners under encrypted, compliant frameworks.

Adjust your preferences through the cookie banner when you first land on the site, or update them any time via your browser settings. Turning off analytics cookies won't affect your ability to log in or make deposits.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.